Customer Service Policy & Information

We are a proud member of the Southwestern Missouri and Online Better Business Bureau. We have invited them and the local media here in Springfield, Missouri to check us out. They have rigorous standards and so do we. We also have VERY STRICT SECURITY on our site. We are hosted by GNI Security - a private server. Their link is on our home page. Credit card information goes DIRECTLY to the authorization center. We DO NOT receive any credit card numbers at our site. If you wish to verify this please contact:

andy@gnisec.com

1: We have a 30 day return policy. Contact us by email, mail or phone to request a return authorization and state the reason for the return.

2: We extend the return policy for Christmas/Hannukah season. We realize that 30 days just isn't enough time so we allow returns up until January 31st.

3: Orders over $25.00 per shipping address are not charged for shipping, handling & insurance.

4: If you are purchasing gifts that must be shipped to more than one location you may wish to email us with your instructions so that we may proceed swiftly on your behalf.

5: If you prefer to pay by personal check or money order, please email us immediately with your order (instead of using our shopping cart system) so that we may place them on hold until we receive payment.

6: Please make check or money order payable to:
Ann's Antiques, Online Auctions & Gift Boutique
5145 North State Highway H
Springfield, MO 65803
417-833-1547 (Call if you have any questions) OR you can email us.... ann@annsantiques.com
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Internet Links

Ann's "Wish Book" Home Page
Ann's Online Auctions
GNI Security
BEEPMAIL